MyScooterParts Customer Services

Please Note:
Orders placed Monday to Thursday are despatched for next day delivery. Orders placed on a Friday will arrive on the following Monday. Orders placed at the weekend will be despatched on the following Monday to arrive the next day.

Myscooterparts.co.uk prides itself in it's customer service and support. Please read the guide below to help you underatnd our services and procedures.

Orders

For information about your order please contact the orders department.

Technical Enquiry

For technical enquiries or queries please contact the technical department.

Returns

NOTE - before returning any goods, you must please contact Myscooterparts.co.uk via e-mail to request an RMA number. We will then email you a returns form which you will need to complete and e-mail us back. Once this has been done you will be issued an RMA number and asked to post the goods back to the allocated postal address.

Goods will only be accepted for replacement/credit under the following conditions:

The parts to be returned must in "new" condition, and the original packaging undamaged and sealed. The new part(s) must not have been fitted, used, damaged, or altered in any way, and the parts returned and with us within seven (7) working days of the RMA returns note being issued.
Any correctly supplied goods returned to us will be subject to a 15% handling charge;
The handling charge will be waived if you purchase a replacement part.
Myscooterparts.co.uk will charge for return delivery of goods returned to the customer, if the goods are returned to Myscooterparts.co.uk without an RMA number.

Please ensure that once a Myscooterparts.co.uk RMA number has been issued, the goods being returned are sent to us within seven (7) days. Goods being returned, that are damaged or lost in transit to us, cannot not be credited. Please ensure that all returned goods are in their original packaging and to avoid damage, they are packed sufficiently to arrive with us in good condition. We recommend that parcels being returned to us are insured. On receipt of the returned goods they will be inspected and an email will be sent to you confirming regarding.

Warranty on goods sold by Myscooterparts.co.uk are done so under manufacturers conditions. Goods are warranted for faulty manufacture only and the onus is on the purchaser to ensure the goods are fitted as per manufacturers instructions. Goods purchased from Myscooterparts.co.uk will, in most cases will require a reasonable level of technical expertise to ensure correct fitting. Special tools may also be required, and therefore it is recommended that goods purchased are fitted by a local dealer for you.

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