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Myscooterparts.co.uk prides itself in it's customer service and support. Please read the guide below to help you understand our services and procedures.

Orders

Please note that all orders are delivered via our courier service and as such it is a requirement that someone is available to sign for the delivery at your delivery address. If someone is not available to sign for the delivery our courier will leave a card with instructions on how to arrange collection/redelivery of your order. If you do not contact our courier it will be returned to us and will require redelivery at your expense.

For information about your current order progess, please contact the orders department.

Shipping Details

We despatch goods to the UK, and to most worldwide destinations. All orders are delivered via our courier service and as such it is a requirement that someone is available to sign for the delivery at your delivery address. If someone is not available to sign for the delivery our courier will leave a card with instructions on how to arrange collection/redelivery of your order. If you do not contact our courier it will be returned to us and will require redelivery at your expense. Orders received before 3pm Monday to Thursday will be dispatched for next day delivery. Orders placed on a Friday before 3pm will arrive on the following Monday (apart from where Mondays are on a bank holiday).

NEW REDUCED SHIPPING COSTS - Apply 1st June 2009
Offering our customers a more comprehensive shipping cost structure.
We offer carriage free on all orders equal to and over £100 net.
Delivery charges are made on the following basis:
By POST on shipments up to 500gr = £3.50 + Vat.
By POST on shipments over 500gr up to 1000gr = £4.50 + Vat.
By COURIER on shipments over 1000gr up to 30kg = £5.95 + Vat
All UK shipment costs will be shown initially as £5.95 untill we have packed and determined the actual shipment weight of your order. Any shipment costs will be reduced on your invoice before your shipment is dispatched.

Technical Enquiry

For technical enquiries or queries please contact the technical department.

Returns

NOTE - before returning any goods, you must please contact Myscooterparts.co.uk via e-mail to request an RMA number. We will then email you a returns form which you will need to complete and e-mail us back. Once this has been done you will be issued an RMA number and asked to post the goods back to the allocated postal address.

Goods will only be accepted for replacement/credit under the following conditions:

• The parts to be returned must in "new" condition, and the original packaging undamaged and sealed. The new part(s) must not have been fitted, used, damaged, or altered in any way, and the parts returned and with us within seven (7) working days of the RMA returns note being issued.
• Any correctly supplied goods returned to us will be subject to a 15% handling charge;
• The handling charge will be waived if you purchase a replacement part.
• Myscooterparts.co.uk will charge for return delivery of goods returned to the customer, if the goods are returned to Myscooterparts.co.uk without an RMA number.

Please ensure that once a Myscooterparts.co.uk RMA number has been issued, the goods being returned are sent to us within seven (7) days. Goods being returned, that are damaged or lost in transit to us, cannot not be credited. Please ensure that all returned goods are in their original packaging and to avoid damage, they are packed sufficiently to arrive with us in good condition. We recommend that parcels being returned to us are insured. On receipt of the returned goods they will be inspected and an email will be sent to you confirming receipt.

Warranty on goods sold by Myscooterparts.co.uk are done so under manufacturers conditions. Goods are warranted for faulty manufacture only and the onus is on the purchaser to ensure the goods are fitted as per manufacturers instructions. Goods purchased from Myscooterparts.co.uk will, in most cases will require a reasonable level of technical expertise to ensure correct fitting. Special tools may also be required, and therefore it is highly recommended that goods purchased are fitted by a local dealer for you.

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